Made to Order & Shipping Policy & Returns

 

Made to your order

Miriam individually handcrafts the garment to your order.

She aims to make and ship your garment within 2-3 weeks  from the order date.

Should you wish to see the material before you order the garment,

please let us know and we will send you a fabric swatch to help you consider your purchase. 

If you have any question about the garments, please ask Miriam at miriam@thesettlercompany.com

Shipping info - Royal Mail 

United Kingdom

1-3 days

FREE SHIPPING 

Rest of the World

Please contact us at miriam@thesettlercompany.com should you wish to discuss the shipping options. 

Please note:

For information on customs and import duty (where relevant), please contact your local customs office.

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Return & Refund Policy

To return or exchange your garment, please send it signed delivery to:

 

The Settler Company

North End Farm

Long Lane

Ingham

NR12 0TJ

United Kingdom


Please note that items must be returned, complete with any original packaging. Items must be in a saleable condition i.e. unused, unwashed, and packaged neatly - we are unable to accept items, which are returned in a crumpled state. Please also enclose a note, giving a reason why your item is being returned.

For returns from outside the U.K.please state on any description or customs declaration that they are returns.

This is important to avoid customs duty; we are unable to accept delivery of returns where this has not been stated if duty is then payable by us.

Please email us to confirm the refund before sending back your goods. You are responsible for the cost of returning them to us; unless there is a defect with the item, in which case we will cover the cost of postage.

We aim to issue refunds within 21 days of receiving the returned items.