Made to Order & Shipping Policy & Returns
Made to your order
Miriam individually handcrafts the garment to your order.
She aims to make and ship your garment within 2-3 weeks from the order date.
Should you wish to see the material before you order the garment,
please let us know and we will send you a fabric swatch to help you consider your purchase.
Shipping info - Royal Mail
Rest of the World
Please contact us at should you wish to discuss the shipping options.
For information on customs and import duty (where relevant), please contact your local customs office.
Return & Refund Policy
To return or exchange your garment, please send it signed delivery to:
The Settler Company
North End Farm
Please note that items must be returned, complete with any original packaging. Items must be in a saleable condition i.e. unused, unwashed, and packaged neatly - we are unable to accept items, which are returned in a crumpled state. Please also enclose a note, giving a reason why your item is being returned.
For returns from outside the U.K.please state on any description or customs declaration that they are returns.
This is important to avoid customs duty; we are unable to accept delivery of returns where this has not been stated if duty is then payable by us.
Please email us to confirm the refund before sending back your goods. You are responsible for the cost of returning them to us; unless there is a defect with the item, in which case we will cover the cost of postage.
We aim to issue refunds within 21 days of receiving the returned items.